Interesting that the Big 4 banks are all down the bottom of the table. Is this a scale issue? The bigger you are the worse you get?
Here is the table of bank current account customer services ratings from best to worst: 1. First Direct 2. Santander 3. Nationwide 4. Smile and Co-op 5. Halifax 6. TSB 7. Bank of Scotland 8. HSBC 9. Lloyds Bank 10. NatWest 11. Clydesdale & Yorkshire 12. Royal Bank of Scotland 13. Barclays